Returns & Refunds
If you are not fully satisfied we offer a refund or exchange guarantee. It’s your choice!
Just email us within 10 days of receiving your goods if you are unhappy. We will get back in touch with our return address information. Send it back to us and we will refund the card or Paypal account you paid with. Shipping charges are non-refundable. Returns and refunds will be processed within 2 days of us receiving your goods back.
Thanks for trying Anna’s Incense!
Ordering & Shipping Info
100% Satisfaction Guarantee or your Money Back!
Anna's Incense has been selling fresh incense since 1992 and shipping worldwide through our network of websites since 1998. Ordering online from Anna's Incense is always simple and secure!
Our incense is dipped with care and shipped fresh within 48 hours of ordering. You can choose to shop in US or Canadian dollars. Prices are currently set to CDN Dollars (If you are ordering from USA, please change prices to US Dollars).
All orders are well padded, packed and shipped via Priority Mail in the US and via Canada Post in Canada.
Flat rate shipping fee of $5.95 to anywhere in the U.S. or $9.95 to anywhere in Canada.
Extra Shipping applies to orders outside the U.S. and Canada.
Please email for more information.
Web Payment Options
We accept Visa, MasterCard, American Express, and PayPal.
Offline Payment Option
To order via Snail Mail or Fax, please add items to your cart, print it and send to:
Hope, BC V0X1L0
If you buy a lot of incense from us, you may want to check out our wholesale site at www.wholesaleincense.ca
The Anna's Incense website is designed so you can securely provide credit card information. All credit card transactions are authorized and processed via SSL technology. SSL is the most advanced online security system available and is the encryption standard for reputable companies involved in e-commerce. For additional security measures, once your order is placed, your credit card number is immediately taken off of our server.
Please view our FAQ's
Please feel free to contact us.